Shipping policy
Shipping Policy
Last updated: May 6, 2026
At Sparkle, we ensure that every order is processed and shipped with the utmost care.
Processing Time
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Orders are processed within 1–3 business days.
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During busy periods, processing times may be slightly longer.
Delivery
Orders are shipped through trusted delivery partners such as Bpost and PostNL (possibly use of another partner in case of emergency).
Estimated Delivery Times
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Belgium: 1–2 business days
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Netherlands, France, Germany, Luxembourg: 3–5 business days
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Austria, Czech Republic, Denmark, Finland, Ireland, Italy, Poland, Portugal, Spain, Sweden, Bulgaria, Estonia, Greece, Hungary, Croatia, Latvia, Lithuania, Malta, Romania, Slovenia, Slovakia: 5–8 business days
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United States: 5–10 business days
Please note that delivery times are estimates and may vary depending on the carrier.
Shipping Costs
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Shipping costs are calculated at checkout.
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Any free shipping promotions will be clearly communicated on our website.
Tracking Information
Once your order has been shipped, you will receive an email with a tracking number so you can easily follow your shipment.
Tracking may not always be available for international orders. If your package is lost in transit, we will work with you to find an appropriate solution.
Import Duties and Taxes – United States
Orders shipped to the United States may be subject to import duties, taxes, and customs fees upon arrival.
These charges are determined by the U.S. Customs and Border Protection authorities and are the responsibility of the recipient.
Sparkle is not responsible for any additional customs charges incurred upon delivery.
We recommend contacting your local customs office for further information before placing an order.
Delivery Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by:
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Shipping carriers
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Circumstances beyond our reasonable control
Damaged or Lost Shipments
If your order arrives damaged or has not been delivered, please contact us within 48 hours of receipt via:
We will work with you to find an appropriate solution.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
Additional costs may apply if an incorrect address has been provided.
Contact
If you have any questions regarding shipping, please contact us at:
We do everything we can to ensure your jewellery arrives safely, quickly, and beautifully.